Today I leave for the UK for another international hospitality industry training event. I’ll be away and unable to answer phone calls until November 5.In maintaining the service level my clients deserve, I’ve made arrangements with Greg Pretre (pronounced pray-ter), a Microsoft Certified Professional and former Microsoft Certified Trainer. Greg is a Senior Problem Resolution Specialist for a large NC-based company and has 12 years of I.T. experience. He also knows what great customer service is and always delivers it. While Greg does have responsibilities to his primary employer during the day, he is available for evening service. To contact him, please call PCIAM at 336-675-4956. For business clients that may need emergency service during the day, an arrangement has been made with another service provider; details are available from Greg.As a special treat, I am hopping over to Dublin, Ireland, for a couple of nights before returning. The airfare from Liverpool to Dublin is so very low… about $26! How could I not go?!?

I will have sporadic access to email throughout my travels. Please feel free to contact me with any low priority questions.

Today I took the 70-291 Microsoft exam, Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure. I’m told it’s one of the toughest. It was the hardest one I’ve taken! I’m happy to report I passed and am now in CompTIA’s Security+ course. Completing it will result in achieving my MCSA certification and leave me only three exams away from my MCSE. However, school is on hold for the next month so I can focus on clients’ projects. I’m happy to have the break and am grateful to be able to take a month away with no penalties. TechSkills rocks!

CBC News has an enlightening exposé on incompetency and corruption in major PC repair service providers. I not only invite you, but I strongly encourage you to take 15-20 minutes to watch it. Misdiagnoses, inflated prices, FUD, impropriety, questionable morals and lacking ethics seem to plague this service industry. As one of the good guys in the video states, “We’re going to wind up being hated like car salesmen.”

As my existing clients already know, PCIAM is all about great customer service. This means honesty, efficiency, integrity and fair pricing will always be delivered to you. You will receive top-of-the-line service from me or from someone hand-picked by me. Nothing, absolutely nothing, of the deplorable service seen in this video will be the experience of any PCIAM client. Your trust is invaluable and you deserve respect and gratitude for offering it. Thank you to my many existing clients for allowing me to serve you. To my future clients, thank you in advance!