First things first…
While I refer to the company as “we” and “us,” for the most part, it’s really just me. It simply seems proper to refer to PCIAM in the plural and, on occasion, we are larger than just me. While I provide the great majority of service to our clients, other highly qualified professionals assist on larger projects and provide emergency service when I am out of the area.

PC Installations and Maintenance was started by me, Shannon A. “Sam” Moore, in May of 2004. Having worked for an international high-tech manufacturing facility for over 17 years (in information technology for 8 years and as an expert computer user for 9 years prior), I have training and extensive experience with many types of equipment, operating systems and applications. At the request of a close friend who needed computer services at his business, I created PCIAM. Over the next 31 months, PCIAM was a side-job that naturally grew, helping over 40 repeat clients. Upon learning of the closing of my full-time employer, I decided to make PCIAM my full-time career as of January 1, 2007.

Growing up in the small town of Graham, North Carolina, I learned the value of great customer service early in life. My grandfather operated his grocery store there for over fifty-five years. My parents ran their department store and men’s clothing store there, as well. I spent summers in my grandfather’s store when I was as young as seven. He taught me an awful lot about taking care of people. At age fourteen, I acquired my worker’s permit and began working weekends, holidays and summers at my parents’ stores. The things I learned in those early years are what I still do today: Be courteous. Listen well. Share information. Meet needs. Care.

From my own experiences on the client side, I know customer service has suffered greatly over the years. One cannot help but wonder if so many businesses have forgotten that they’re in operation to serve their customers. It would seem their business models involve their customers serving them. Good customer service can rarely be found where policies and staff are adversarial with the client.

Small business is where real customer service started and it is where people can still rely on finding it. Every time. The small business owner knows the value of satisfied customers, their repeat business and their referrals. He also ensures his staff knows these things. If small businesses don’t satisfy their customers, they don’t stay in business. We have significantly fewer customers than our larger competitors. That’s a dual-edged sword. We have to strive to ensure every customer we work with is completely satisfied. However, we get to strive to ensure every customer we work with is completely satisfied. Ours is not a business of high quantity. Ours has to be high quality.

With PCIAM, customer service still matters.

Thank you for visiting our site. I hope you find something useful on it and will visit again. If there’s some way we can be of service, we’d love the opportunity to give you the service you deserve.

Warm regards,
Sam Moore