Michael R. Nash, a client since 2006, kindly wrote a letter of recommendation, the text of which is below.

To Whom It May Concern:

I am an attorney in Greensboro who has practiced for 26 years. I operate as a sole proprietorship and have several staff and like most businesses rely on my computer technology and cannot afford shutdowns, crashes and all the other problems that come along with computers. Over the years, I have struggled to find competent, reliable, and dependable computer techs to provide computer servicing, upgrading, networking, and other technology expertise. About 18 months ago, I was introduced to Mr. Sam Moore who owns and operates PCIAM. Mr. Moore is an excellent computer professional and technician who is reasonable on fees and who comes to the office when I need help. He yielded considerable savings for me when he rebuilt my Website: (www.callnash.com). Additionally, he has serviced my old computer system. Recently, Mr. Moore located and installed my new computer system, transferred all my old data onto my new system, and networked it all together. If you are looking for a reliable and knowledgeable computer expert who comes to your office, I would highly recommend Mr. Moore.

Very Truly Yours,
Michael R. Nash

A client wanted me to reformat a laptop, but could not locate the recovery CDs for it. It’s a Fujitsu Lifebook S6231 that is a snappy small and light notebook PC. I have a Lifebook P2110 that’s my coffee shop laptop. I’ve been pleased with it and my client has been pleased with her Fujitsu. Calling Fujitsu’s customer service for her was my first interaction with them. I was pleased with how quickly I was speaking with a real person and even more pleased that the first person I spoke with was able to provide the service I needed. Super-impressed is what I was when the rep told me we’d have the recovery CDs in 24-48 hours… for FREE. I was pretty sure we’d be charged for them, considering a larger competitor charges to replace lost media.

No charge for the media? No shipping charge? Real person within a minute? Real help from that same person? EXCELLENT CUSTOMER SERVICE!

UPDATE January 17th, 2007:
In addition to the great customer service mentioned above, I have to tell of the wonderful lack of preinstalled crapware on the Fujitsu laptop after the restoration was run. I just booted a new PC from a major brand and removed no less than 19 (NINETEEN!) individual titles using Windows “Add/Remove Programs” control panel applet. NINETEEN!!! Ridiculous.

Ches Kennedy, owner of downtown Greensboro’s o’kennedy’s fine clothiers and resident of Greensboro, offers this about his experience with PCIAM:

Having PCIAM work with me on my home network was such a breeze. Sam was on time, helped me keep everything organized, and made the effort to explain what he was doing. He kept things simple for me so that I can enjoy working from my home.

One of my first clients, Ronnie Brannon of Greensboro, offers this statement about his experiences with PCIAM:

Two years ago, I decided to purchase a home computer. I had known Sam Moore for a year and knew that he had started his own computer service business, so I asked him for suggestions about which computer and printer to purchase. Rather than steering me toward the most expensive models, he immediately asked me what I was going to use the computer for. He also offered additional suggestions for use of the computer that I had not even thought about. Within a matter of hours, he had provided me with a list of several different models, with specifications and prices, for me to choose from. Once I purchased the computer, he personally picked up the wireless router I would need and came to my apartment on a Saturday morning, at my convenience, and worked tirelessly for several hours setting the whole system up to my complete satisfaction. Then he accompanied me to purchase a printer – again steering me toward one that would provide the printing capabilities that I needed at the lowest price.

For the past two years, Sam has been a valuable asset by informing me about recent updates and improvements in anti-virus protection and other programs that he thought I would be interested in. He has also done service and repair on my computer, again at my convenience on weekends or in the evenings to accommodate my schedule. In addition, his service rates are so reasonable that sometimes I question whether my bill is high enough. I’m certain that I could not have found a more competent and professional individual to service, maintain, and repair my computer system. In addition, I have referred several co-workers and several personal friends to Sam for their computer service needs. Each one of them has also expressed their complete satisfaction in the services Sam Moore provides.

- Ronnie Brannon
Greensboro, NC