I just used CrossLoop today for the first time. A well-timed call from a client allowed me to test it in situ. Having used a variety of remote PC management applications, I was amazingly pleased with how simple it was to guide him through the simple setup and session initiation. Upon completing the session initialization, I was able to remotely manage Ronnie’s PC much like any other remote management application I’ve used. Of course, there is some latency between actions and viewing the results, but that’s pretty normal. The big deal with CrossLoop is twofold: (1) It’s free. (2) It’s simple. My experience today showed me it’s a wonderful tool for helping a client from off-site. While nothing is as good as being on location to help a client, this (coupled with a phone call during the session) is a great next-best-thing for assessing/addressing a minor issue. And it can save both time and money for my client.

If you need help, contact your technical resource and suggest using CrossLoop. If you’re the tech, it’s a super-simple way to see and manage the PC in need.