Today I leave for the UK for another international hospitality industry training event. I’ll be away and unable to answer phone calls until November 5.In maintaining the service level my clients deserve, I’ve made arrangements with Greg Pretre (pronounced pray-ter), a Microsoft Certified Professional and former Microsoft Certified Trainer. Greg is a Senior Problem Resolution Specialist for a large NC-based company and has 12 years of I.T. experience. He also knows what great customer service is and always delivers it. While Greg does have responsibilities to his primary employer during the day, he is available for evening service. To contact him, please call PCIAM at 336-675-4956. For business clients that may need emergency service during the day, an arrangement has been made with another service provider; details are available from Greg.As a special treat, I am hopping over to Dublin, Ireland, for a couple of nights before returning. The airfare from Liverpool to Dublin is so very low… about $26! How could I not go?!?

I will have sporadic access to email throughout my travels. Please feel free to contact me with any low priority questions.